Hire pieces are to be treated with care and caution, particularly whilst the customer is wearing fake tan, makeup, jewellery/accessories and perfume, also whilst around food and drinks. It is preferable that the customer avoids areas with smoke whilst wearing the hire piece.

Cleaning will be undertaken by a professional dry cleaner upon return of the hire piece to Renting E M. An initial cleaning fee is covered in the hire fee charged at time of booking, however, if the hire piece requires any additional cleaning upon return, this will be charged to the customer. Any damages/stains found upon inspection by Renting E M after return, will be first sent to a seamstress or dry cleaner, if the hire piece cannot be restored to an acceptable standard (deemed by Renting E M), the full RRP (inclusive of any additional shipping costs from supplier) will be paid by the customer directly to Renting E M within 30 days of return (excluding the prepaid hire fee).

If any future bookings will need to be cancelled as a result of the damage (including wait times for replacement arrival) then the cost of all lost hire fees will be paid by the customer (responsible for the damage) directly to Renting E M within 30 days of return, in addition to all other fees. 

The (original) damaged hire piece must be returned to Renting E M via the discussed method organised at time of booking. Under no circumstances will the customer keep the hire piece.

The customer is expected to inspect the hire piece within 4 hours of picking up or receiving via post. The customer must take photo evidence and contact Renting E M immediately (prior to trying on) showing any minor/major damages or stains that were not discussed with them prior to pick up/delivery. If the customer assumes that Renting E M are aware of this or fails to notify Renting E M of damages within 4 hours of picking up or receiving via post, they will be liable for all associated costs.

Store credits are valid for the customer if they wish to cancel their booking (subject to the below conditions). Store credits are non-transferable and must be used by the customer who originally made the booking. The store credit can be used to book the hire piece originally booked and valid for 3 years.

A $10 management fee will be charged to utilise the store credit for another hire piece. For each new hire piece that is booked with the store credit, a management fee of $10 is charged. A store credit is exempt from the management fee in the case that their original hire piece is no longer available to hire at Renting E M.

Exchanges can be made prior to pick up or the item being posted by Renting E M with 48 hours notice prior to the event date. A $10 management fee will be charged to exchange a hire piece (subject to availability) if exchanged within 48 hours of the scheduled event date.

Cancellations can be made prior to pick up or the item being posted. A customer who wishes to make a cancellation is entitled to store credit. No refund will be granted for cancellation. Cancellations made within 48 hours of the scheduled event date will incur a $30 cancellation fee. The remaining balance of the hire fee can be used as store credit.

No refunds, store credits or exchanges are available once a hire piece has been picked up or posted. Renting E M advises booking a try on appointment prior to booking a hire piece to ensure the fit is correct.

No booking is finalised until Renting E M have received payment confirmation, photo identification and a contact phone number. This can be sent in to Renting E M via Instagram DM (@renting.em) or email (renting.em@outlook.com).

Photo identification must show FULL name and CURRENT residential address of the customer or a trusted adult with their permission.

This policy is for both hire piece bookings AND try on appointment bookings. No bookings will be held by Renting E M without the above requirements.

A store credit will be provided if the customer fails to provide payment confirmation, photo identification and a contact phone number before another customer books the same hire piece or try on appointment time slot.

Try on appointments are located in Tooradin only. Refunds will not be granted to a customer that misreads the location of try on appointments that is clearly stated in our Terms and Conditions.

Try on appointments incur a $10 deposit. This will be deducted from the hire fee, if the customer confirms a booking by paying the balance of the hire fee within 24 hours of the try on appointment. If the customer fails to confirm a booking within 24 hours of the try on appointment, this will not be deducted from the hire price.

The deposit will not be refunded or transferred if the customer books via our website and pays the full hire fee.

This is a NON-REFUNDABLE and NON-TRANSFERRABLE deposit. The deposit will not be transferred to another customer's booking under any circumstances. The deposit is required to be paid per person that will be trying on hire pieces.

The customer can reschedule up to 48 hours before their appointment with our approval of a new date/time. Deposits for appointments cancelled within 48 hours will not be refunded, held as store credit, transferred to another customer or rescheduled. 

If the customer misses their allocated time slot, they will need to pay another deposit to rebook. The deposit for the initial try on appointment will not be deducted from the overall hire cost. 

The customer mustn't bring anything unnecessary (deemed by Renting E M) with them into their appointment. These items must be left in the car or at home for security purposes.

All makeup, fake tan, perfume and accessories must be removed prior to arriving at the appointment to avoid being turned away.

The hire period typically extends over 3 days, unless discussed otherwise prior to booking.

For mid-week hire bookings (Monday-Thursday event date), the hire piece will be collected the day prior to the event and returned the day following the event.

For weekend hire bookings (Friday-Sunday event date), the hire piece will be collected from Friday onwards and returned either Sunday or Monday depending on the preferred location.

All postal returns will be lodged at Aus Post by 5pm the first business day following their scheduled event date.

If the customer fails to return the hire piece on time to the agreed upon location, 25% of the hire fee will be paid by the customer directly to Renting E M within 7 days for each day it is late past 5pm. This will be charged until Renting E M receive the hire piece back or receive proof of lodgement for postal returns. The customer mustn't decide to post back on the return date rather than dropping off, unless agreed to by Renting E M.

All late returns are to be dropped off to our studio in Tooradin regardless of the original agreement for return location.

$30 is charged at the time of booking if the customer requires postage, unless the hire piece requires a larger satchel/box (an additional postage fee will incur).

A prepaid express return satchel will be provided with the hire piece, unless it is required to be returned in a box. In that case, express postage must be paid upon return by the customer.

Renting E M accepts EXPRESS POSTAGE ONLY via Australia Post.

To post, the customer must go into the post office and lodge the provided satchel with the hire item inside and sealed, over the counter. A lodgement receipt must be requested and photo evidence of lodgement must be provided to Renting E M via Instagram DM or email, by 5pm the first business day following the customer's scheduled event date. 

The customer most not post in a red Aus Post box. This delays the return postage and cancels out the 'express' post. A customer accepts all liability if they do not request a lodgement receipt, or post in a yellow Aus Post box.

If the customer fails to post return the hire piece on time, 25% of the hire fee will be paid by the customer directly to Renting E M within 7 days for each day it is late past 5pm. This will be charged until Renting E M receive the hire piece back or receive proof of lodgement. If the customer incorrectly posts the hire piece back by any means, they will be charged for each day it is late past 5pm until Renting E M receive the hire piece back.

​The customer must book the hire piece for the date it is needed (the event date) so that it can be express posted on time. The customer mustn't book any earlier that the date of their event. 

Express post via Aus Post has delivery time frames that Renting E M are aware of and abide by. However, delays can still occur that are out of Renting E M's control. If the customer decides to book, with the nominated delivery method of postage, they are accepting full risk of the hire piece arriving late, which will result in 100% of the hire price and postage fees to be forfeited to RENTING E M with no eligibility for refund. A store credit will be granted for the hire fee only, if the booking was made with more than 4 days notice prior to the event date for non-regional/metro areas, or with more than 6 days notice prior to the event date for regional areas.

If a hire piece being delivered via post experiences delays (evident on AusPost tracking) and doesn't arrive by the nominated event date, all of the above protocol has been adhered to, the hire piece is posted back the same day it arrives by 5pm, and photo proof of lodgement is provided to Renting E M ; then a store credit for the hire fee, minus postage fees, will be granted to the customer.

Please keep in mind, beyond the hours of Saturday 9am-12pm (*in most cases - the customer must check their nominated post office hours and adhere to this), AusPost does not operate on weekends. Therefore, hire pieces cannot be returned via post on these days.

Once an item has left the possession of Renting E M, the responsibility is on the customer until the customer is notified that Renting E M have received the hire piece back. 

Renting E M do not tolerate theft under any circumstances. A report will be filed with the police, if the customer fails to be in contact with Renting E M and does not return the hire piece as discussed and/or in a timely manner.

If for any reason, a hire piece is lost/stolen during the posting process, 100% of the RRP will be paid by the customer directly to Renting E M within 30 days of the incident. Additionally, the customer will be charged for the loss of other bookings (100% of hire fee per upcoming booking). 

We strongly suggest that the customer keeps a copy of the lodgement receipt and provides photo proof to Renting E M, as this places all responsibility onto AusPost after the first scan.

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a minor or major problem with a product covered by consumer guarantees.

The only circumstance that will enable a customer to receive their money back will be when there is a problem on Renting E M's behalf.

The customer must not accept a hire piece that does not meet their standard/expectation.

The customer must contact Renting E M to organise immediate return by end of day (that the piece was received by the customer) to Tooradin 3980 via the method (drop off or post) as organised. Return to any other location will not be accepted.

The hire piece must be deemed as unworn and unwashed by Renting E M.

The customer must provide evidence (photos) of the faults when notifying Renting E M of the issue.

This policy is not in effect if the customer simply changes their mind, finds a cheaper/better product elsewhere, booked the wrong product, were aware of the faults, or damage a product due to misuse (including cleaning).

If the customer fails to provide evidence (photos), or return within the time frame and to the location listed above, they will not be entitled to a refund under any circumstances. The customer must not decide they want to return the hire piece and receive a refund, following the end of the business day that the hire piece was received.

Refunds will be processed inside of our business hours. A refund should be received by the end of 10 business days depending on your payment method.

Renting E M do not tolerate theft under any circumstances. A report will be filed with the police, if the customer fails to be in contact with Renting E M and does not return the hire piece as discussed and/or in a timely manner.

DATES:

1 June 2024 - 12 August 2024

During periods of store closure, no bookings are able to be made with Renting E M. Store credits are able to be extended for period of closure upon request.